Careers

Our Customer Service Representatives are often the first point of contact for our citizens and other stakeholders when it comes to resolving their important questions or needs related to filing/processing tax returns (and refunds), obtaining refund payments, locating & applying payments, understanding  assessments, and processing title & vehicle registrations.

In this way, they play a huge role in supporting our citizens and business entities across all 159 Georgia counties.  Customer Service Representatives provide service to our community via a range of support options such as by phone, email or in person.

While our contact centers are located in metro Atlanta (Century Center and Southmeadow), we do offer hybrid work schedules. Our entry-level positions typically require a high school diploma (or equivalent) and at least 6 months of customer service experience.

We provide training and skill development opportunities so you can feel comfortable providing great service to our community in a fast-paced environment, which puts you on track for advancement opportunities, both within our contact centers, as well as across the agency.

Entry-level roles start at $39,728

Revenue Agents contribute to our mission of educating and assisting taxpayers in achieving and maintaining voluntary compliance with the tax laws of the State of Georgia. Working with individuals or business entities, Revenue Agents are equally committed to providing services which bring our stakeholders back into compliance via options such as offers in compromise, bankruptcy, or payment plans (etc.).

Revenue Agents provide service by phone and in-person and are responsible for collecting millions of dollars annually which are deposited into the State Treasury to fund multiple programs & projects that benefit Georgia’s citizens. Revenue Agents work out of 11 regional offices, with hybrid work schedules available.

We provide training and skill development opportunities so you can feel comfortable providing great service to our taxpayers in their time of need. We also provide clear career advancement goals to help you navigate our growth opportunities, whether they be within the Department of Revenue’s Tax Operations or across the agency.

Entry-level roles start at $40,560

Entry-level requirements (one of the following):

• High School diploma/GED and one (1) year of job related experience (collections, bookkeeping, accounting, finance) 

  OR

• One (1) year of experience at the lower level Revenue Agent Trainee (FIT059) or equivalent position.

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At the Department of Revenue, the Tax Examiner role truly serves as a foot in the door to learning various skills, operating systems, and laws/regulations that may open up paths to various career development opportunities across the agency.

In our Taxpayer Services Division, Tax Examiners learn a multitude of tax types to provide assistance with the filing, examination, and processing of tax returns (and refunds). They provide service to individuals and businesses alike across such tax matters as individual, corporate, sales & use, withholding, tax credits & incentives, and motor fuel, just to name a few! When an escalated level of service is needed, our advanced examiners provide assistance to tax practitioners, CPAs, and may even assist with tax protests.

In our Motor Vehicle Division, Tax Examiners assist with title & vehicle registrations for individuals, as well as corporate & fleet accounts, and commercial vehicles.

In our Alcohol & Tobacco Division, they assist with registration, licensing and auditing of alcohol and tobacco manufacturers, wholesalers, importers, brokers, and retailers.

All Tax Examiners are trained to work in multiple information/database systems which allow them to develop technical skills, as well as skills in research & analysis.  Such exposure can lead to opportunities to participate in special projects such as system testing & upgrading, which is often a launch point for future opportunities as a Business Analyst.

Our entry-level positions typically require a related associate’s degree or at least one year of related experience.

Entry-level roles start at $39,728

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