DOR ADA Notice and Grievance Procedure

The Georgia Department of Revenue (DOR) is committed to accessibility for all citizens, including those living with disabilities. DOR strives to comply with all aspects of the Americans with Disabilities Act of 1990 (ADA) for our employees, members of the public visiting any of our locations, and those using our website and online services. This page contains important information regarding DOR’s commitment to accessibility for all.

Notice Under the Americans with Disabilities Act

In accordance with the requirements of Title II of the ADA, DOR will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: DOR does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: DOR will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in DOR programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: DOR will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in DOR offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of DOR, should contact the DOR Accessibility Coordinator as soon as possible but no later than 48 hours before the scheduled event. The best way to contact the DOR Accessibility Coordinator is to submit a report using the ADA Reporting Form. You can also email the DOR Accessibility Coordinator at [email protected] or call 404-417-2100. 

The ADA does not require DOR to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of DOR is not accessible to persons with disabilities can be made using the ADA Reporting Form.

DOR will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Americans with Disabilities Act Grievance Procedure

This grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by DOR. DOR’s Dispute Resolution Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Georgia Department of Revenue
ADA Coordinator
2595 Century Parkway NE
Suite 538
Atlanta, Georgia 30345
404-417-2100
 [email protected]

Within 15 calendar days after receipt of the complaint, the ADA Coordinator will schedule a meeting with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the DOR and offer options for substantive resolution of the complaint.

All written complaints received by the ADA Coordinator will be retained by DOR in accordance with the State of Georgia Government Records Retention Schedules which are published on the website for the Georgia Archives.