DOR's Digital ADA Statement

Commitment

The Georgia Department of Revenue (DOR) is committed to the accessibility of our web content for all users, including individuals with disabilities. As part of that commitment, and in accordance with the digital accessibility rule issued by the United States Department of Justice in April 2024 (DOJ Rule), we have taken measures to bring our web content into compliance with the Web Content Accessibility Guidelines 2.1 Level AA standards (WCAG Standards) as required by Section 508 and Title II of the Americans with Disabilities Act.

This Digital ADA Statement outlines the steps we have taken to achieve digital accessibility, known gaps in web content accessibility, a procedure for reporting digital accessibility problems, and information regarding how to lodge a formal ADA grievance with DOR.

Website

The DOR website is provided on the GovHub platform, which is a Drupal-based content management system. GovHub complies with WCAG Standards and is designed to reduce barriers for visitors with disabilities. For more information on the accessibility of the GovHub platform, please visit the ADA Statement for State-wide Web Platform.

Applications

Through DOR’s website, users can link to applications to engage in a variety of services, from paying taxes to registering a motor vehicle to searching for unclaimed property. These applications are compliant with WCAG Standards and – like DOR’s website – have features designed to improve accessibility for users. Many of these applications have password protection or other access control measures. In accordance with the DOJ Rule, individualized documents posted or distributed within password protected accounts may not be accessible.

Documents

DOR has expended significant effort bringing documents posted prior to April 24, 2026, into compliance with WCAG Standards unless they fall into a covered exemption.

According to the DOJ Rule, DOR has designated as archived web content any document that is retained solely for reference, research, and recordkeeping. 

DOR may link to websites or documents which are posted and maintained by third parties not affiliated with or under contract with DOR. We provide these links for convenience and make no representation regarding the accessibility of the linked web content. 

Certain documents posted prior to April 24, 2026, are encompassed by the exemption for preexisting conventional electronic documents. Except for the document categories mentioned below, DOR has made accessible those preexisting conventional electronic documents that are necessary to participate in DOR’s programs or services. 

Limitations

Despite our best efforts to ensure DOR’s posted web content complies with WCAG Standards, DOR has experienced technical limitations with certain categories of documents as described below. DOR continues to review options to bring each type of document into compliance. Individuals requiring assistance with the documents below should contact ADA Coordinator by using the ADA Reporting Form.

  • Browser Fillable Tax Forms

    All tax forms are available for download from DOR’s website. DOR also provides tax forms that are fillable within a web browser. Due to the computational logic within these forms, they do not comply with WCAG Standards.

  • Tax Templates

    Due to the formatting and computational logic within posted tax templates, they do not comply with WCAG Standards.

  • TAVT & RAVT Assessment Manuals

    Due to the file size and system sourcing of these 3000+ page manuals, they do not comply with WCAG Standards. 

  • Tabular Jurisdiction- Specific Reporting Data

    The Department provides numerous tabular reports of jurisdiction-specific tax information, including:

    • sales and use tax rate charts and distribution reports,
    • property tax appeal statistics,
    • ad valorem tax rate charts and summaries,
    • consolidated digest summaries,
    • excise tax rate charts and distribution reports, and
    • owner harvest timber values.

    Due to the length, formatting, and system sourcing of these reports, they do not comply with WCAG Standards.

  • Motor Vehicle Online Manual

    Due to the length, format, and sourcing of the Motor Vehicle Online Manual, it does not comply with the WCAG Standards. 

  • Georgia Certification Program Manuals

    Due to the length and variety of source documents used to update the assessor and appraiser course materials, they do not comply with the WCAG Standards.

  • Transportation Investment Act Annual Reports

    Due to the length, format, and sourcing of these reports, they do not comply with the WCAG Standards.

Ongoing Efforts

We are continually working to improve the accessibility of our web content by:

  • performing website audits and remediations,
  • providing accessibility training for our staff, and
  • actively incorporating feedback from users to address and fix any accessibility barriers.

If you observe an accessibility problem that is not listed in this Accessibility Statement, please report the issue using the ADA Reporting Form. We will continually monitor feedback and work to remedy gaps in digital accessibility.

ADA Grievance Procedures

For information regarding DOR’s ADA grievance procedure, please visit DOR’s ADA Grievance Procedures.