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Who should I call if I have questions?
For individual taxes call the number on your letter.
For business taxes, contact the Revenue Agent assigned to your case. If you don’t have one, contact your local Regional Office for assistance.
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What if I filed for Bankruptcy?
Contact the bankruptcy department or a Regional Office with your bankruptcy case number and attorney details.
Get more information about bankruptcy.
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Does my payment plan cover future taxes?
No. You must file all future returns on time and pay any tax due by the deadline to keep your plan active.
If you fail to file or pay future taxes on time, DOR may cancel your plan and begin collection actions.
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Does my Installment Plan Agreement (or Payment Plan) prevent collection action by DOR?
- It stops new liens and bank and/or property levies.
- It doesn’t stop offsets of your Federal Income Tax or State refunds you might be due.
- Learn more about refund offsets.
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DOR took my federal and state income tax refund. Do I still have to make my monthly payment?
Yes, you must continue making monthly payments until your debt is paid in full.
Refund offsets may reduce the length of your payment plan, but they do not postpone your payments.
Learn more about refund offsets.
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One of my payments was rejected by my bank (e.g. Non-Sufficient Funds (NSF)). What do I do?
Log onto your GTC account and make the payment as soon as possible along with any returned check fees and any additional penalty/interest that was charged because of the returned payment.
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My bank account information has changed. What do I do?
Call the number on your letter at least 5 days before your payment is scheduled to be drafted to update your bank account information and to avoid any returned payment fees.
Payment Plan Approval (Letter)
This letter is informing you that the Department of Revenue has approved your payment plan request. The letter includes specific information along with payment information.
Your Letter Explains:
- If you were charged a fee for setting up the plan.
- When your first payment is due.
- The date DOR will automatically draft the monthly payments from your bank account (ensure you have enough funds on the due date) or the due date for your next payment, if mailing paper checks.
- The back of your notice lists all tax periods included in the plan.
Read the letter carefully so you can keep your payment plan active and current. To stay on the plan, you must:
- Make full, on-time payments to stay on the plan.
- File and pay all future taxes timely to stay on the plan.