Make A Payment - FAQ

  • How do I make a payment?

    To make a payment for a specific filing period, locate the filing period on the Account Summary page and select the Pay link. Enter the payment effective date (this is the date you want the funds to come out of your bank account), the payment amount, and the payment source. To make a payment towards your entire account balance, from the Account Summary page select the Pay Account Balance link. Fill in the information as stated in the paragraph above.

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  • Can I save my payment information?

    GTC allows you to store your bank information if you choose. When you are making a payment, enter your bank information and then click save payment source info for future use. Enter a name for your source. You may save multiple payment sources.

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  • Can I make a payment with a credit card?

    Credit Card payments in GTC are processed through Official Payments. From the payment screen follow the click to pay using the Official Payments link. You will be directed to their web site. Note: Official Payments Corporation, the credit card service provider, charges a convenience fee based upon the amount of the transaction. Please review the information on the site to determine the amount.

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  • If the due date for filing making a payment falls on a weekend or holiday, when is the payment due?

    If you pay via EFT, payment must be set up prior to 3 p.m. EST, on or before the last business day before the payment due date. Your payment will not be debited from your account until the payment date you entered. Payment dates beyond the payment due date will not be accepted.

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  • How far into the future can I set up a payment?

    Payments can be set up to occur on or before the payment due date.

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  • What are my options in making electronic payments?

    Electronic payment options include:

    • ACH-Debit (NACHA) – your payment is electronically withdrawn from your bank account on the date specified by DOR.
    • Credit Card – Payments are made through a 3rd party vendor, OPC, which charges a 2.5% convenience fee. This fee is charge by OPC and not DOR.
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  • Can I cancel an ePayment?

    Yes. Payments must be cancelled before 3:00pm EST of the payment date entered.

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  • Can I cancel a credit card payment?

    No. Credit card payments are made through Official Payments Corporation (OPC). Once your payment information is submitted, the transaction is complete.

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  • What should I do if the system does not accept my payment or return?

    First, verify your system meets the minimum requirements. If you still experience a problem with the system, contact the Georgia Department of Revenue at 1-877-423-6711 or send on e-mail to efile@dor.ga.gov.

    • If you were attempting to file via online entry please include a screen shot of the error you received.
    • If your upload file fails, please include a screen shot of the error you received along with your file.
    • If you received an error on an upload file, please include your confirmation number from the upload response e-mail.
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