Payment Plans - FAQ

On this page find common questions about payment plans (or installment payment agreements).

  • Can I make changes to my payment plan?

    Yes.  Certain changes can be made to existing plans. If your change requires a new plan to be created (i.e. additional debt is added) then new fees will apply. 

    Changes must take place 5 days before the scheduled draft. 

  • Can I change my payment plan to withdraw weekly or more often than monthly?

    No.  Electronic drafts take place once a month on the date specified in your plan.  However, you can login and make additional payments anytime.

  • Why did the Department of Revenue take my income tax refund if I had already set up a payment plan or installment payment agreement?

    DOR does not send refunds to those that have outstanding State tax debt. Any refunds generated will be applied (offset) to outstanding debt until it is paid in full. 

    Offsets may decrease the number of your plan payments or pay the debt in full.

    Learn more about Refund Offsets

  • I have changed banks, what do I need to do?

    At least 5 days before the date of your next payment, call the department at 404-417-2122 for income tax debt or contact your local regional office for business debt. 

    Be prepared to provide your new bank routing and account numbers.

  • Can I make additional payments to my tax debt or pay the remaining debt in full before the expiration of my installment payment agreement?

    Yes!  Making extra payments will reduce the amount of penalty and interest paid on tax debt.

  • Will my payment plan be cancelled if I don’t file or pay my future taxes on time?

    Yes. 

    All future returns must be filed and any tax due must be paid on or before due dates for your payment plan to remain active.

    DOR will notify you in writing if your plan is at risk of being cancelled (defaulted) and what actions you must take to keep your current plan active.    

  • What happens if I cannot make my monthly installment payment?

    If you are unable to make your payment or your payment is returned by your bank unpaid (NSF) then your payment plan may be subject to cancellation and may incur additional fees, penalties.

    DOR will notify you in writing if your plan is at risk of being cancelled (defaulted) and what actions you must take to keep your current plan active.   

    Note: Returned payments are subject to additional penalties.