Individual Income Tax Deadline Extended
GTC Passwords - FAQ
I exceeded password attempts and got locked out. What do I do?
How do I change my password?
What are the rules for creating a GTC password?
Passwords must have a minimum of 8 characters. Passwords must contain letters, numbers, and a special character. Passwords must contain both uppercase and lowercase letters.
Passwords cannot be reused.
TIP: Do not use your GTC ID, any portion of your Social Security Number, or your Federal Employer Identification Number (FEIN) as your password.
What do I do if I forgot my password?
From the logon page, click on Forgot Password? and follow the prompts. Read more Forgot Password instructions.
Are there any secret questions I can use if I have forgotten my password?
Yes, when you set up your user ID, you will be asked to select your security question. You can change your security question or your answer at any time on the “My Profile” screen.
The security question is used to reset and change your password.