GTC Passwords - FAQ

  • I exceeded password attempts and got locked out. What do I do?
    1. Go to the Georgia Tax Center
    2. Click on Forgot Password? Follow the steps

    Need more help?   Read Forgot Password instructions.

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  • How do I change my password?
    1. Logon to Georgia Tax Center
    2. From the GTC Home screen click on Settings at the top right
    3. Under I Want To, click on Change password. Follow the steps


    If you cannot logon, click on Forgot Password? from the GTC home page.

    Read more at Forgot/Reset/Locked Password.

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  • What are the rules for creating a GTC password?
    • Passwords must have a minimum of 8 characters. 
    • Passwords must contain letters, numbers, and a special character.
    • Passwords must contain both uppercase and lowercase letters.

    Passwords cannot be reused.

    SECURITY TIP: Do NOT use your GTC ID, any portion of your Social Security Number, or your Federal Employer Identification Number (FEIN) as your password.

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  • What do I do if I forgot my password?
    1. Go to the Georgia Tax Center
    2. Click on Forgot Password?
    3. Enter your Username (case sensitive) and click on Reset Password
    4. You will receive an email (from “No Reply”) with instructions to reset the password. Click on the link provided in the email (Note: The link in this email is only valid for 60 minutes)
    5. Answer the secret question
    6. Enter a new password and re-enter to confirm
    7. Click OK to return to the GTC homepage 
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  • Are there any secret questions I can use if I have forgotten my password?
    • Yes, when you set up your user ID, you will be asked to select your security question.
    • You can change your security question or your answer at any time on the “My Profile” screen.

      The security question is used to reset and change your password.
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